Return & Refund Policy

The returned goods/products will be checked with the receipt together and the goods should be in good condition. The packaging should also be in original condition in original shipping container when received. However, If the goods/products has been used or damaged by the customer, there will NOT be any refund. BT DOT COM will also not be responsible if your shipment is lost during the return transit. Once we have check and confirm the goods/products, customer will received their refund within 14 days after the confirmation.

Please return your purchase to the following address:

NO.5, Jalan Tembikai,

86000 Kluang, Johor.

Please contact us at [email protected] or 012-7610404 if you have any questions or doubts.